Responsible Gaming — 399vet's Commitment to Safe Play
At 399vet, gambling is entertainment — not a way to earn money or solve financial problems. We provide tools, resources, and a dedicated support team to help every Bangladeshi player stay in control and enjoy the platform safely.
Our Commitment
Safe Play Is Not Optional at 399vet
Every feature on the 399vet platform is designed with player welfare in mind. Here is what that means in practice.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit, directly from your account settings.
Time-Out Periods
Take a break of 24 hours, 7 days, or 30 days. Your account is paused and no deposits or bets are accepted during this time.
Self-Exclusion
Permanently or temporarily exclude yourself from the platform. Once active, self-exclusion cannot be reversed until the selected period ends.
Session Reminders
Receive on-screen alerts after 30, 60, or 90 minutes of continuous play to keep your session time in check.
Loss Limits
Cap how much you can lose over a set period. When your limit is reached, betting is automatically paused for the rest of that period.
Activity History
Review your full betting, deposit, and withdrawal history at any time to stay aware of your spending patterns.
Age Restriction
Strictly 21 and Above 21+
399vet is an adults-only platform. Access is restricted to individuals aged 21 years and above. Attempting to register or play as a minor is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of all funds.
We take the protection of minors extremely seriously. During registration, every user must confirm they are 21 years of age or older. Our KYC (Know Your Customer) verification process requires government-issued identity documents to validate this declaration. If we discover at any point that a registered user is under 21, the account is immediately suspended pending investigation and any balance is handled in accordance with our Terms & Conditions.
If you believe a person under 21 is using the 399vet platform — including a family member or someone using a shared device — please contact us immediately at [email protected]. We will investigate and act promptly. We also recommend using parental control software on shared devices to prevent underage access to online gambling platforms.
Self-Assessment
Is Gambling Affecting You?
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or contact support.
- 1 Have you ever spent more money gambling than you originally planned?
- 2 Do you find yourself thinking about gambling when you are doing other things?
- 3 Have you borrowed money or sold belongings to fund gambling?
- 4 Have you tried to win back losses by placing larger bets than usual?
- 5 Has gambling caused tension, arguments, or dishonesty in your personal relationships?
- 6 Do you feel anxious, irritable, or restless when you are unable to gamble?
- 7 Have you missed work, school, or family commitments because of gambling?
- 8 Have you ever felt regret, guilt, or shame after a gambling session?
Recognising a problem early gives you the best chance of addressing it. You are not alone, and help is available. Contact the 399vet support team at [email protected] to activate any of our responsible gaming tools — no judgement, no delay.
Your Control Tools
How to Activate Each Tool
All responsible gaming tools are available to every registered 399vet member. Here is how each one works and how to set it up.
Setting a Deposit Limit
Log in to your 399vet account and navigate to the Account Settings section. Select "Deposit Limits" and choose a daily, weekly, or monthly cap in BDT (e.g., ৳5,000 per week). The limit takes effect immediately. Increases to a limit require a 24-hour cooling-off period before they become active, while decreases are applied instantly.
Taking a Time-Out
A time-out pauses your account for a short period — 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. Your account remains active and your balance is preserved. When the time-out period expires, access is automatically restored. To activate, go to Account Settings → Responsible Gaming → Time-Out.
Requesting Self-Exclusion
Self-exclusion is a stronger measure than a time-out. You can choose a period of 3 months, 6 months, 1 year, or a permanent exclusion with no defined end date. Once self-exclusion is active, it cannot be reversed until the chosen period has fully elapsed — even if you contact support and request early reinstatement, the request will be denied. To activate, contact [email protected] with the subject line "Self-Exclusion Request".
Activating a Loss Limit
A loss limit prevents your net losses from exceeding a set BDT amount within a chosen period. Once your loss limit is reached, all further bet placement is blocked until the period resets. This tool is particularly useful for players who find it difficult to stop after a losing streak. Set it via Account Settings → Responsible Gaming → Loss Limits.
Session Time Reminders
Choose an interval — 30, 60, or 90 minutes — after which a visible on-screen reminder will appear to let you know how long you have been playing. The reminder also shows your net session result so you can make an informed decision about whether to continue. Enable this in Account Settings → Responsible Gaming → Session Reminders.
Getting Help
Reach Out — We Are Here for You
If you feel that gambling is becoming a problem, reaching out is the right move. Here is how the process works.
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1
Contact the Support Team
Send an email to [email protected] with the subject line "Responsible Gaming Help". Describe what you are experiencing. Our team is trained to handle these requests with full confidentiality and without judgement.
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2
Choose Your Preferred Tool
Our support team will explain the available responsible gaming options — deposit limits, time-out, loss limits, or self-exclusion — and help you activate the most appropriate one for your situation, usually within one business day.
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3
Confirm Activation
You will receive a confirmation message once the selected tool is active on your account. For self-exclusion, you will also receive written confirmation of the exclusion period start date and end date (if applicable).
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4
Seek Professional Support If Needed
If your situation feels serious, we strongly encourage you to speak with a qualified mental health professional or counsellor. 399vet's support team can provide general guidance but is not a substitute for professional advice. There is no shame in asking for help — it is the strongest decision you can make.
All responsible gaming requests sent to [email protected] are handled by a dedicated team, separate from general customer service. Your privacy is fully protected and your request will never be shared with other departments or third parties.
Play Smarter
Tips for Healthy Gambling Habits
Gambling at 399vet is designed to be an enjoyable form of entertainment — in the same way that going to a cricket match or watching the BPL is entertainment. It works best when it stays in that category. The most important principle is simple: only ever gamble with money you can afford to lose. Treat your gambling budget the same way you would treat a budget for going out or watching a live match — it is leisure spending, not an investment.
Set yourself a session budget before you log in. Decide on a fixed amount in BDT that you are comfortable with and stop when it is gone. Do not try to recover losses by depositing more. A losing session is a normal part of gambling; chasing losses almost always makes the situation worse and is one of the clearest early warning signs of problem gambling behaviour.
Keep track of time as well as money. It is easy to lose track of how long a session has been running, especially during live casino games or cricket betting. Use the 399vet session reminder tool to receive regular check-ins. Step away from the platform if you feel frustrated, upset, or emotionally charged — decisions made in those states tend to be poor ones.
Gambling is never a reliable source of income. The house edge on every game means that over a large enough number of sessions, the platform will always come out ahead. This is not a flaw — it is the mathematical reality of how casino and betting products work. Players who understand this and treat wins as a bonus rather than an expectation tend to have a significantly healthier relationship with gambling.
Keep other areas of your life in balance. If you notice that gambling is taking up time or money that should be going toward family, work, or essential expenses such as rent, food, or bills, that is a clear signal to step back. The 399vet responsible gaming tools exist precisely for moments like this — use them without hesitation. 21+
Enjoy 399vet Responsibly
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