Privacy Policy — How 399vet Handles Your Data

1. About This Policy

This Privacy Policy ("Policy") describes how 399vet ("we", "us", "our") collects, uses, stores, shares, and protects personal information relating to individuals who register accounts, visit the 399vet website, or otherwise interact with our services (collectively, "you" or "the user"). The Platform is operated under the 399vet brand and is primarily directed at players based in Bangladesh.

We are committed to handling your personal data responsibly and in accordance with recognised data protection principles, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. We review this Policy periodically and publish the most current version on this page. Continued use of the Platform following any update constitutes your acceptance of the revised Policy.

2. Controller Identity and Contact Details

The data controller responsible for the personal information you provide to 399vet is the operating entity behind the 399vet brand. If you have questions, concerns, or requests relating to this Privacy Policy or the way your personal data is handled, please contact us in writing at:

Email: [email protected]

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within ten (10) business days. Please write in English and include your registered account username so we can locate your records promptly.

3. Legal Bases for Processing

We process your personal data only where a valid legal basis exists. Depending on the nature of the processing activity, we rely on one or more of the following bases:

• Contract performance: Processing necessary to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the gaming and betting services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering obligations, fraud prevention duties, KYC requirements, and any other regulatory requirements applicable to our operations.
• Legitimate interests: Processing necessary for the purposes of detecting and preventing fraud, improving Platform security, analysing usage patterns to enhance our services, and communicating relevant platform updates — where these interests are not overridden by your own rights and interests.
• Consent: Where we rely on your consent (for example, sending optional promotional communications), you may withdraw that consent at any time by contacting [email protected] or adjusting your account notification preferences.

4. How We Use Your Personal Data

The personal information we collect is used for the following purposes:

4.1 Account Creation and Management

Your registration data — name, date of birth, email address, mobile number, and residential address — is used to create your account, verify your eligibility to use the Platform (including confirming you are 21 years of age or older), and enable you to log in securely. This data is also used to respond to your account-related enquiries and to send you essential service communications such as deposit confirmations, withdrawal notifications, and security alerts.

4.2 Payment Processing

Transaction data including your preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), deposit amounts, withdrawal requests, and account balance history is processed to facilitate your financial transactions on the Platform. We retain a record of all transactions in BDT for account integrity and dispute resolution purposes. Payment method identifiers such as bKash mobile numbers are stored in a format that allows us to verify ownership but does not expose your full financial credentials to unauthorised parties.

4.3 Identity Verification (KYC)

Documents submitted as part of our Know Your Customer process are used solely to verify your identity, confirm your age and residential address, and satisfy our anti-money laundering compliance obligations. KYC documents are reviewed by authorised 399vet personnel only and are not shared with third parties except where required by law or our operating framework.

4.4 Fraud Prevention and Security

Technical and usage data — including your IP address, device fingerprint, login timestamps, and betting behaviour patterns — is analysed to detect and prevent fraudulent activity, account sharing, bonus abuse, and other conduct that breaches our Terms & Conditions. Where suspicious activity is detected, we may temporarily suspend your account while an investigation is conducted. Any personal data processed for fraud prevention purposes is handled with strict access controls and is retained only for as long as necessary to resolve the relevant matter.

4.5 Responsible Gaming

We use gameplay data, deposit history, and session duration information to identify patterns that may indicate problem gambling behaviour. This enables us to intervene proactively — for example, by surfacing responsible gaming prompts, reviewing self-exclusion status, or contacting players who appear to be exhibiting signs of distress. This processing is conducted in your interest and forms part of our commitment to player welfare.

4.6 Platform Improvement and Analytics

Aggregated, anonymised usage data is used to analyse how players interact with the Platform, identify popular game categories, measure the effectiveness of promotions, and guide product development decisions. This analysis does not identify individual users and is used exclusively for internal improvement purposes.

4.7 Marketing Communications

Where you have consented to receiving promotional communications, we may send you information about bonuses, new game launches, seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and IPL, and other platform updates. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect your ability to receive essential service communications.

5. Cookies and Tracking Technologies

The 399vet Platform uses cookies and similar tracking technologies to support core functionality, remember your session and login state, and gather anonymised usage analytics. The types of cookies we use include:

• Essential cookies: Required for the Platform to function. These include session management cookies that keep you logged in as you navigate between pages. They cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect anonymised data about how visitors use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the user experience.
• Preference cookies: Used to remember settings you have chosen, such as notification preferences, so you do not need to reconfigure them each visit.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent certain Platform features from working correctly. We do not use cookies to serve third-party advertising or to track your behaviour on other websites.

6. Data Sharing and Third-Party Disclosure

399vet does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. We may share your data with third parties only in the following circumstances:

• Game providers: Where necessary to resolve disputes about game outcomes, we may share relevant session data with the game provider (e.g., Pragmatic Play, Evolution Gaming, Spribe) responsible for the game in question. Providers handle this data under their own data protection obligations.
• Payment processors: Transaction data is shared with payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks) to the extent required to execute your deposit and withdrawal requests.
• Legal and regulatory authorities: We may disclose personal data where required to do so by applicable law, court order, or regulatory request. We will notify you of such disclosure where we are legally permitted to do so.
• Fraud prevention services: Anonymised or pseudonymised risk signals may be shared with industry fraud prevention systems to protect the broader player community from financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data held by 399vet may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

In all cases, third-party recipients of your data are contractually obligated to use it only for the specified purpose and to maintain appropriate security standards.

7. International Data Transfers

The 399vet Platform is operated with infrastructure that may involve data storage or processing in locations outside Bangladesh. Where personal data is transferred internationally, we take steps to ensure that appropriate protections are in place, including contractual clauses that bind the recipient to data protection standards consistent with those described in this Policy. If you have questions about the specific countries in which your data may be processed, please contact us at [email protected].

8. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter sufficient to meet our legal, regulatory, fraud prevention, and dispute resolution obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with anti-money laundering best practices.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the last communication in a given support thread.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring purposes, after which they are anonymised or deleted.

When data is no longer required and no retention obligation applies, we securely delete or anonymise it so that it can no longer be associated with you as an individual.

9. Your Rights

As a user of the 399vet Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us in writing at [email protected], including your registered account username and a clear description of your request.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: Subject to our legal and regulatory retention obligations, you may request that we delete your personal data. We will inform you if a retention obligation prevents full deletion.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while a correction request is being reviewed.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all rights requests within thirty (30) calendar days. Where a request is complex or numerous, we may extend this period by a further thirty (30) days and will notify you accordingly.

10. Security Measures

399vet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and our servers; password hashing using industry-standard algorithms so that plain-text passwords are never stored; role-based access controls ensuring that only authorised personnel can access personal data in the course of their specific duties; regular security assessments and vulnerability reviews of Platform infrastructure; and audit logging of all access to sensitive data records.

While we take every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are also responsible for maintaining the security of your own device and account credentials. If you believe your account has been compromised, contact [email protected] immediately.

11. Children and Minors

The 399vet Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user is under 21, their account will be immediately suspended, all associated data will be flagged for review, and any balance will be handled in accordance with our Terms & Conditions. If you believe a minor has registered on the Platform, please notify us at [email protected] without delay.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. When we make material changes, we will publish the updated Policy on this page with a revised "Last updated" date and, where the changes are significant, notify registered users via email or on-platform message at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy concern, please contact the 399vet privacy team in writing:

Email: [email protected]

Please write in English, include your registered username, and describe your enquiry clearly so we can assist you as efficiently as possible. We handle all privacy correspondence with strict confidentiality.